Citrus Animations Inc is highly committed to keeping client's personal information safe and secure and we collect only essential and inevitable information to process your order. We never share any of your information with any individual outside our company in any way until you agree to permit us for doing so.
We at Citrus Animations Inc value our customers privacy and we are highly committed to keeping client's personal information safe and secure. We collect only essential and inevitable information to process your order. We never share any of your information with any individual outside our parent company in any way until you agree to permit us for doing so.
Initially, the personal information we require is about clients’ name, company’s name, billing address, email address, secondary email, phone and fax numbers, order details and place of residence and some of which is optional. Along with this, we need information in creative brief in order to start working on your order.
Additionally, collection of information includes opinions pertaining to complaints, appreciation and comments about the product.
Technical information which is collected and recorded includes your IP address, browser version, operating system and the date and time when you visit. Google Analytics or some similar tool or service is also used for collecting this data.
All information is collected through Citrus Animations Inc but maybe shared under (if required) with our parent company . However, the parent company uses highly secured platforms to ensure there is no breach of data.
Policies for a refund
After you made the payment you have 24-36 hours’ time to apply for a refund in case you change your mind.
Once the initials are shared with you, and you have replied with your revisions after this process is started refund is not possible.
Refund can only be initiated if the Company is not providing services to you as per your instructions which you have explained in writing via email.
Refund is only possible if you haven’t heard from anyone from our company after contacting through text, chat at citrusanimations.com, and via email for more than 48 business hours.
Refund is not possible at all if you change your mind after getting revisions from us.
USAGE OF COLLECTED INFORMATION
First of all, the information we collect helps us to understand exactly what product you need and what special things would you require in it and secondly the billing information is inevitable for payment process.
The email addresses are used for communication about order status, comments and opinions and delivery of the finalized product.
Moreover, we may send emails of update on the website, promotional offers, launch of a new product/service and the latest news in the industry.
This information also helps us to improve our marketing strategies and compile the record of the most selling products.
PRIVACY OF PAYMENTS
To make sure the practice of the best privacy for payments, we offer acceptance from multiple payment options. The payment processor where the clients put their billing information uses Secure Sockets Layer (SSL) which is indicated in the domain as “https://”. Therefore, we assure that there is no issue at all with the privacy of payment process and billing information.
Confidentiality is surely a serious concern and we are fully aware of the fact and this is why we never compromise over the confidentiality of our clients’ information.
We use your personal information in order to keep in touch with you so that we can have smooth communication about the order process. Therefore, your entire information like name, billing address, e-mail address, telephone number, fax, etc. is treated as confidential and saved at a secure location which is accessible by the designated members only ensuring that it stays safe and there is no threat of its being stolen or hacked. We reassure that your personal information will never be released to any third party in any circumstances until you allow or we are forced by law.
CONDITIONS OF INFORMATION DISCLOSURE
In the first place, it is our top priority to avoid the information disclosure. However, the information disclosure can only take place if we are to abide by the country law for judicial proceeding, court order, or any other legal procedure.
If you have any confusion or concerns regarding our privacy policies, you can contact us via our contact us form.